Thanks For Booking

THANKS FOR BOOKING JUMPING JACKS EVENTS,  WE ARE CONFIDENT THAT YOU HAVE MADE THE RIGHT CHOICE!

You are provisionally booked for 2 days from completing this booking on the understanding that you will be paying the deposit payment to secure shortly. Corporate clients can agree to credit and cancellation terms if this is not possible.

IMPORTANT DETAILS BELOW FOR DEPOSIT AND BALANCE PAYMENTS (PLEASE SCROLL DOWN AND READ CAREFULLY)

Please note: being in the events industry requires working unsociable/long hours, working weekends & peak times throughout the year as well as working at several locations throughout our working week. Due to this, please expect delayed replies but we will aim to respond to you within 2 working days (at peak times or when staff are on annual leave this may be longer) but hopefully sooner. Thanks for your patience.

    BOOKING CONFIRMATION

    • After receiving your booking form, we will add onto our booking system and you will receive a Google calendar notification via email.
    • Your Google calendar notification will have a copy of the booking form you have completed.
    • We will add payment notes or any specifics onto the Calendar notification so you can see exactly what our team can see.
    • If anything needed to be amended on the booking confirmation please contact us immediately and without delay and we are happy to assist.
    • Please check your spam folder if you haven’t received a calendar notification email and if this still has not been received contact us to let us know.

    AMENDMENTS AFTER BOOKING

    • If you need to make any amendments to your booking, add-on or take off services, please contact us with as much notice as possible.  Please note; there will be cancellation charges applied for any services taken off your booking after the initial 24 hour cooling off period which starts from when we receive your deposit payment.
    • In accordance with your consumer rights, your deposit payment or cancellation fee (if related to a corporate client with a credit account) is non-refundable. This is due to the loss of profit when we book you in exclusively. This means, we turn other work away and will lose revenue in the event of a cancellation by the customer or client. Please note that this is non-negotiable. Other costs may also be involved, for example, staff wages dealing with the administration side of your booking and also the costs/time involved planning, ordering supplies, answering queries etc.

    BALANCE PAYMENTS

    CUSTOMERS (NON-CORPORATE)

    We run a very strict ‘NO PAY, NO PLAY!’ policy. This means, we will not accept balance payments at the end of or after an event has taken place. We will refuse to start or continue with your event if payment has not been made. NO EXCEPTIONS!

    If you are paying your outstanding balance via bank transfer or via card payment link, your payment must clear in our account at least 3 working days prior to your event date. Please request an invoice if needed at least 5 days prior to your event date. If the deadline is missed, we will accept the balance payment via cash only on the day of your event, as long as your balance payment is paid upon our arrival. No set-up or services will take place until the balance payment has been made without exception. If the balance payment is not made, we will cancel the services booked and your deposit will not be refunded. 

    CORPORATE CLIENTS

    If approved, corporate clients will be sent an invoice for payment with 30 days credit terms. This will be sent after we have received your completed booking form. We appreciate your prompt payment. As a small business we rely on payments being made on time, therefore, all late payments will be penalised without exception. Please reference the Late Payment of Commercial Debts (Interest) Act 1998 for more information on interest and charges. It is the responsibility of the person booking to ensure they have permission on behalf of the company or organisation prior to completing the booking form and to complete any paperwork needed. Please see our T&C’s for cancellation charges if applicable.

    OTHER IMPORTANT INFORMATION

    In the meantime, if you have a query you can check out our handy FAQs HERE and our T&C’s HERE and if that doesn’t answer your query, please get in touch and a member of the JUMPING JACKS EVENTS team will be more than happy to help you.  Queries will be answered as soon as possible but please be aware that as an events company we work on location so will not always be in the office to take calls.  Please leave a message to request a call back or email any queries and we will aim to get back to you within 2 working days.