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Our admin days are on a Monday, Wednesday and Thursday.  The office is closed from Monday at 6pm – Thursday at 9am.  If you contact us on a Tuesday/Wednesday we will reply on Thursday but please be patient as we may have a backlog of enquiries to go through.  If you contact us over the weekend, we will try our best to get back to you but the weekends events take priority so please expect delays until Monday.

QUOTATIONS – IF YOU HAVE COMPLETED A QUOTE FORM

Someone from the events team will get back to you within 2 working days with more information.  For a general price list please click here and we look forward to speaking to you regarding your upcoming event.  Quotations are only valid for 24 hours after being sent.  If you would like to go ahead with your booking, please contact us first and foremost to ensure that the services that you are booking are still available and we will send you a link to complete the online form.  Once both the form and deposit payment have been received we can confirm that we have you booked in.

DEPOSIT PAYMENTS AND BOOKING CONFIRMATION – IF YOU HAVE COMPLETED A BOOKING FORM

  • Event bookings can only be confirmed once both the booking form & minimum deposit payment has been received or for corporate bookings with a credit account, terms have been agreed.  Deposit payment amounts may vary, depending on the event services you have booked and any ‘add-ons’.  If you are unsure of the amount or this has not yet been provided, please contact us ASAP.
  • Deposits MUST BE PAID within 2 working days of you completing this booking form & we cannot reserve your slot without a deposit and your slot may be allocated to another customer if this is not received or we do not hear back from you.  We cannot provisionally book or ‘pencil’ anyone in without the deposit to secure your booking, without exception. 
  • If you have already paid a deposit prior to completing the booking form, please contact us ASAP with details to let us know and we can make sure your payment is credited from your total balance and please also making sure you contact us each and every time you make a payment to ensure that payments are not missed and have been credited on your account.  We also recommend using the booking surname and event date in 6 digit format as a reference for bank payments.
  • Booking confirmations are usually sent within 2 working days of us receiving your booking form and payment, either by email, Google calendar notification or WhatsApp as our preference.  Please check your spam folder if you do not receive an email from us or check your WhatsApp messages.  To avoid emails going through to ‘spam/junk’, please add our email address info@jjhq.co.uk to your contacts and this should not happen.  Please save 07811301554 into your mobile phone contacts as JUMPING JACKS EVENTS.
  • If you need to make any amendments to your booking, add-on or take off services, please contact us with as much notice as possible.  Please note; there will be cancellation charges applied for any services taken off your booking after the initial 24 hour cooling off period which starts from when we receive your deposit payment. 

OTHER IMPORTANT INFORMATION

In the meantime, if you have a query you can check out our handy FAQs HERE and our T&C’s HERE and if that doesn’t answer your query, please get in touch and a member of the JUMPING JACKS EVENTS team will be more than happy to help you.  Queries will be answered as soon as possible but please be aware that as an events company we work on location so will not always be in the office to take calls.  Please leave a message to request a call back or email any queries and we will aim to get back to you within 2 working days.