Office

0151 487 5757

Mobile
07811 301554

FAQS

+-What areas do you cover?

We cover Merseyside, Sefton, Knowsley, North Cheshire, Warrington, Wirral, Wigan, Some parts of Manchester, in fact most of the North West! We generally serve any area within a 45 minute travel time. If JJ’s are not currently in your area, we are currently franchising our business so watch this space for JJ’s in your area soon!

+-What makes you different from other party entertainers?

Our award winning entertainers have bundles of energy and love working with children! We go that extra mile to make your party or event one to remember and mainly get booked via word of mouth!

+-Are you an official registered business?

Yes we are! Rest assured you are dealing with a legitimate business when you are dealing with Jumping Jacks.

+-Do you have a back up entertainer in case my entertainer is ill?

Yes, we have a bank of equally competent and experienced party entertainers, who are able to cover in the case of illness. Total peace of mind for our customers!

+-Are your staff DBS checked?

All JJ party leaders over the age of 18 have an Enhanced DBS Enclosure.

+-Are you insured?

Yes, we have public liability insurance! We bring along our insurance certificate to all parties and would not be at all offended if you asked to see it.

+-How far in advance can I book a party?

It’s never too early to book an entertainer! Likewise, if you need a last minute booking, give us a call as we are sometimes able to help.

+-Can I hold the party at home or in my garden?

We welcome parties in any venue, however, if you are struggling to find somewhere suitable, get in touch, as we may have some suggestions, based on our vast party experience in a wide range of function rooms and community centres.

Many parties we host are in peoples houses. We simply adapt the equipment and party games to the size of the room. Whatever the size of your lounge, spare room or garage, we can turn your home into a fantastic disco. 5 children, or 100 children makes no difference (space permitting), we will keep them entertained. Garden parties are popular in the summer months.

+-Do you hire the venue?

The customer usually hires the venue of their choice.  We will happily help you source a venue if you are struggling to find one and prefer not to hold it at home.

+-Should I book a venue first or yourselves?

It is probably best to see if we are available first, if at all possible.

+-Do I need to hire a bouncy castle or have any other activities?

No you don’t. Our parties are interactive, fast-moving and structured, so there won’t be time for the children to do anything else.

+-How do I pay?

A minimum £50 deposit is required to secure your chosen slot.  We recommend checking first that we have availability and once confirmed paying the deposit within 48 hours as availability can change from day to day at Jumping Jacks as we get a very high volume of inquiries through.

The payment methods that we accept are; Bank transfer, card payments over the phone and card payments via our secure website along with the booking form.

+-Is there a minimum number of guests?

Yes, we ask for a minimum of 5 guests at each party and we will make sure there are plenty of activities to keep any number of children at our parties happy and entertained.

+-Is there a maximum number of guests?

There is no limit to the number of guests you invite to your party or event if you book a 2 hour minimum disco entertainment package, as we supply pa equipment and microphones that would be adequate for any size event.  All we ask for is enough space for each participant to take part in the activities safely.  You also have the option to add additional team members to an event as an optional extra but there are two experienced team members as standard at each party or event.

+-What if there is a child with special needs or requirements?

Our parties are inclusive for all abilities.  Please click the link for more information http://jjhq.co.uk/sen/.  If you have any specific requests we are happy to tailor the perfect party to suit you and your guests.

+-Does it matter if I have a wide age range of children at my party?

No, not at all. We cater for parties for any age range, and will make sure there’s something in there for everyone! We equally cater for all abilities making our parties inclusive and fun for all.

+-How much space do you need?

We can work in any space – large or small – as long as there is enough room for the children to sit comfortably in a circle.

+-Do you provide music?

Yes we do. We have great party music for all ages; themed music, party classics and dance tunes. We ask for yours or your child’s favourite songs at the time of booking and compile their very own party playlist.

+-What sorts of games do you play?

We do not play any exclusion games as our party content is inclusive to all guests at the party.

Games vary according to the age, number of guests and preferences of the guest of honour, as well as the character chosen and theme of your party, but to give you an idea:

  • For pre-school children we sing nursery rhymes and action songs with musical instruments, use colourful dance scarves, have fun with the bubbles, have story-time, play simple games and enjoy parachute fun with props.
  • For 4-5 year olds we play a range of popular traditional party games as well as unique Jumping Jacks exclusive games.  There is also lots of dancing to songs suited to this age group.  We also play pass the parcel and have parachute fun.
  • For children aged 6 and over we partake in challenges, play chart music as well as popular party music, bring fun props for games, dancing competitions and dance routines, play popular games for this age group and ask children what their favourite games are at parties and make sure we include them on the day.

We are highly adaptable and more than happy to take requests from yourself or your guests at the party or event.

+-My child has particular songs and games they like. Can these be incorporated into the entertainment?

Of course they can, that’s no problem at all.  We make a point of asking this at the booking stage so that we can structure our party plan accordingly, but please let us know if you have any additional requests at a later time as we understand these things happen and we will see what we can do.

+-What sort of prizes do you supply and do all children get a prize at the party?

We do not supply sweets as prizes as many children may have allergies or diet preferences.  Also, we would prefer for children not to eat whilst they are taking part in lively games as dancing as this may cause a potential hazard.

We supply prizes that are suited to the age of the child.  The prizes in stock may vary from time to time but to give you an idea, we usually give out medals, trophies, glow sticks, inflatables, wands, tiara’s and each child who attends a Jumping Jacks party will get a Superstar certificate to reward them for their efforts.

+-Do you provide party ware and party decorations?

This is not something that we usually supply but we are happy to make suggestions and recommendations.

+-Do you provide the food or the Birthday cake?

We don’t provide the Birthday cake, however, we are happy to supply more information about our kids catering platters, filled food boxes/bags or party machine hire for you.  Please click the link to find out more and contact us for a quote… http://jjhq.co.uk/additional-services/.

+-How early will you arrive?

We generally arrive 15-20 minutes before the scheduled start time and will be set up & ready to go for the scheduled time that you have booked to start.

+-Is there a food break during the party?

Not for thirty minute or one hour parties but for entertainment packages booked for two or more hours we cater for a short fifteen minute break for food. From experience, this is more than sufficient time. We can assist in getting the children seated and will continue to play music & do balloon modelling while the children are eating. The balloons can then be given to all children at the party at the same time to save the children waiting around for balloons while they are being made.

+-What do I need to supply?

All we require upon arrival is a table that is strong enough to hold our pa equipment and party prizes near to an electrical point.  If you would like us to provide entertainment outdoors, we would require some sort of cover (i.e. marquee or gazebo) for the electrical equipment in case of bad weather or rain in addition to the table and electrical point.  We are not able to run our own extension lead from indoors to outdoors for health and safety reasons but this can be provided by yourself if possible.  If you have any queries please contact us and we are happy to help.

+-WHAT IS YOUR CANCELLATION POLICY?

It is highly unlikely that you would need to cancel a booking once confirmed.  In the unfortunate event that you have to cancel your booking please read the information below and contact one of our team who can advise and assist you further.

DEPOSITS & CANCELLATION FEES

All bookings require a minimum non-refundable £50 deposit for all bookings made for the value of £250 or less.  For bookings over £250, we require a £100 deposit which is non refundable.  For all customers that book via our invoicing system, you will be invoiced for the deposit payment in the event of a cancellation.  For December bookings, cancellations less than 4 weeks before the event will be charged at 50% of the full amount due and 100% of the amount will be payable if cancelled with short notice, less than 14 days before the event date due to this being our peak time as an events company.

At the discretion of management in highly extremely rare circumstances we may waiver the cancellation charge or transfer your booking to an alternative date. We do not refund deposit payments in the event of the venue not being available if you have not booked the venue prior to paying the deposit or the venue double booking as this is the fault of the venue directly and not ourselves. We are happy to assist you with booking an alternative venue as a gesture of goodwill.

ONLINE BOOKING FORM

All customers who complete a booking form online will have to agree to the terms and conditions stated on the booking form prior to submitting the form. Please click here to read the party terms and conditions http://jjhq.co.uk/party-terms/.

WHY IS THE DEPOSIT NON REFUNDABLE OR WHY WOULD I BE CHARGED IN THE EVENT OF A CANCELLATION?

Once your deposit payment has been paid, this reserves the party slot exclusively for the customer who has booked, which in effect gives both parties peace of mind that the booking will go ahead.

We take the deposit payment in good faith that the party or event will take place on the date booked for the duration selected and may also reserve popular characters/staff so they cannot be booked in at other parties and events. We will then turn other work away for the date/time that the customer has booked. We also work staff holidays and personal days off around bookings and events that have been confirmed.

As a small, local business we take bookings in good faith and we hope that you can understand why we have to be strict with our cancellations policy.  At Jumping Jacks, we often turn work away and we are fully booked most weeks with parties and events.

Please contact us if you have any queries at all.

 

 

 

 

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